Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy describes how Al Raheeq Tourism LLC (“we”, “us”, or “our”), registered in the Emirate of Dubai, United Arab Emirates, collects, utilizes, stores, and protects personal information provided by travelers, clients, and visitors using our website (alraheeqtourism.com) or our offline office services located in Al Rigga, Deira, Dubai.

By accessing our platform, booking holiday packages, submitting passport documents for UAE tourist visas, or requesting flight reservations, you acknowledge and agree to the practices outlined in this policy.

Data Collected for Travel Services

To deliver seamless visa, flight, and tour arrangements, we may gather the following categories of data:

• Identity & Passport Details: Full name (matching passport exactly), passport number, nationality, date of birth, place of issue, expiration date, and digital copies of passport photo pages required by UAE immigration (ICP/GDRFA).
• Contact Information: Email address, mobile telephone number (including WhatsApp), residential address, and emergency contact details.
• Travel Itinerary & Booking Preferences: Flight dates, airline seat/meal choices, hotel reservation specifics, excursion selections, and special accessibility or medical requests.
• Payment & Transaction Data: Transaction references, currency amount, billing addresses, and payment method details. Note: We do not store full credit card CVV codes on our servers; card payments are handled via secure, PCI-DSS certified payment gateways.
• Technical & Device Data: IP address, browser type, operating system, and anonymous analytics via cookies to ensure optimal site rendering and security against fraudulent access.

Lawful Purposes of Processing

We process personal data solely for legitimate commercial and travel operational purposes, including:

Strict Confidentiality

We do NOT sell, rent, or trade your personal data to marketing brokers or unrelated third parties under any circumstances. Data is shared strictly on a need-to-know basis with:

• Government Authorities: UAE ICP, Dubai GDRFA, and civil aviation border control entities.
• Travel Suppliers: Airlines (GDS systems such as Amadeus/Sabre), partner hotel chains, and licensed tour vehicle operators.
• Payment Processors: Licensed UAE banks and regulated payment gateways for authorization and anti-fraud verification.

Protection of Your Personal Documents

We implement robust physical, technical, and administrative controls to protect sensitive files like passport scans. All data transmitted through our web portal is encrypted using high-grade 256-Bit Transport Layer Security (TLS/SSL).

Passport and visa records are retained only for the duration required to complete your travel services and to fulfill statutory accounting and DTCM regulatory auditing obligations.

Exercising Your Rights Under UAE Law

Under UAE Federal Decree-Law No. 45 of 2021, you have the right to request access to the personal data we hold about you, request rectification of erroneous records, or request deletion of data that is no longer required for statutory compliance.

For any privacy requests or questions regarding this statement, please contact our Compliance Officer at: